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Cause Possible remedy
Issue: battery does not last the whole day
Hearing aids not fully
charged
Place hearing aids in
powered charger
Battery needs to be
replaced
Consult your hearing care
professional to see if a
battery replacement is
required
Issue: no sound
Not turned on Turn on
Low/dead battery Place hearing aids in
powered charger
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones Consult your hearing care
professional
Cause Possible remedy
Issue: not loud enough
Low volume Turn up volume; see hearing
care professional if problem
persists
Low battery Place hearing aids in
powered charger
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones Consult your hearing care
professional
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