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Cause Possible remedy
Issue: will not turn on
Dead battery Place hearing aids in
powered charger
Issue: indicator light blinks fast while charging
Faulty battery Consult your hearing care
professional
Issue: indicator light is o when placed in the charger
Hearing aids not
inserted correctly in the
charger
Insert the hearing aids
correctly into the charger, see
“Charging your hearing aids”
Charger not connected
to power source
Connect the charger to an
external power source, see
“Charging your hearing aids”
Troubleshooting guide
Please see the user guide that came with
your accessory for more information. Please
contact your hearing care professional to get
a TVConnector, Remote Control, PartnerMic or
Roger accessories.
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