Sony Emma - Activation Dongle Problems

Emma User Guide 30
Problem Possible cause Solution
When you connect a
powered off phone a file
manager is shown and
the phone is powered
on.
The phone was not
powered off, it was
powered on and had
entered file share mode,
or you did not press
and hold the C-button
(or equivalent).
Disconnect the phone.
Remove and reinsert
the phone battery.
Connect the phone
to the connector
holding the C-button (or
equivalent).
Activation Dongle Problems
What to do if you have problems using the USB Activation dongle.
Problem Possible cause Solution
Activation fails, network
problems.
Firewall, proxy. Go to https://
cssemla.extranet.sonyericsson.com/.
You should be asked
to enter the Dongle
PIN code. A test page
should appear. If you
need specific SSL
proxy settings, click
Tools > Preferences in
the Main menu.
Activation fails, dongle
problems.
No dongle, no dongle
driver, no Middleware.
If there was no
problems with the
network but you are
still not prompted with
a PIN, make sure that
you have installed
the Dongle driver and
Middleware.
Activation fails, and you
have had more than
one dongle connected
to the computer.
Even if a dongle is
removed, Windows
keeps information about
it. This causes the
program to sometimes
choose a removed
dongle rather than the
one plugged in.
Restart your computer
or follow the steps
below.
1. For Windows XP/Vista/7, click Start > Run . For Windows 8 goto start screen.
2. Type mmc. Press Enter.
3. In Microsoft Management Console, click File > Add/Remove Snap-in in the
menu.
4. In the Add/Remove Snap-in window, click Add.
5. In the Add Standalone Snap-in window, choose Certificates and click Add.
6. In the Certificates snap-in window, choose My user account and click Finish.
7. In the Add Standalone Snap-in window, click Close.
8. In the Add/Remove Snap-in window, click OK.
9. Under Console Root in the Microsoft Management Console, choose
Certificates - Current User > Personal > Certificate .
10. This will display the list of dongles that your computer is aware of.
11. Right click on the dongle(s) that you want to remove and choose Delete.