Help Guide
Wireless Stereo Headset
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Troubleshooting
If you have any problems, please follow the process below.
Related Topic
Charging
Customer support websites
Resetting the headset
Initializing the headset to restore factory settings
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1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset
units from the charging case.
2. Restart the device being connected such as your computer or smartphone.
3. Access the Sony support site from the menu of the “Sony | Sound Connect” app to search for the cause
and solution of the issue, or check the support site below.
https://www.sony.net/support/WF-L910/
4. Reset the headset.
5. Initialize the headset.
6. Should any problems persist, consult your nearest Sony dealer.
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