270M
Rapid
Scanning Imaging Spectrograph
14
Service
Policy:
If you need assistance in resolving a problem with your Spex instrument, contact us
directly,
or
through our representative or affiliate in your area, if outside the United
States.
Often it is possible
to
correct, reduce, or localize the problem
to
a replaceable
component through discussion with our Customer Service Engineers.
All
Spex Instruments are covered by a warranty. The warranty statement is printed on
the inside cover of this manual. Service for out-of-warranty instruments is also ·
available, for a fee. Contact us for details and cost estimates.
If an instrument or component must be returned, The method described
in
this section
should be followed
to
expedite servicing and reduce your down~time.
If your problem relates
to
software, please verify your computer's operation by running
any diagnostic routines that were provided with
it.
Be
ready
to
provide version
numbers for the
DOS
that you are using, as well as the software version and firmware
version of any controller
or
interface options in your system. Also knowing the memory
type and allocation, and other computer hardware configuration data from the PC's
CMOS Setup utility may be useful.
14.1 Return Authorization:
All
Instruments and Components returned to the factory must be accompanied by a
Return Authorization Number issued by our Customer Service Department. If in the
United States, you may contact the Customer Service department directly at (908)549-
7144. The fax number for Service is (908)549-2571. Or you may write
to
SPEX
Industries, Spectrometer Customer Service, 3880 Park Avenue, Edison, N.J. 08820.
From other locations worldwide, contact the representative
or
affiliate for your area.
To
issue a Return Authorization number, we require:
■
The model and serial number
of
the instrument
■
A list ~f items
and/or
components
to
be returned
■
A description
of
the problem, including operating settings
■
The instrument user's name, mailing address, telephone, and telefax
numbers
■
The shipping address for shipment
of
the instrument to you after service
■
Your Purchase Order number and billing information for any non-
48
Revised
November 24,
1992
Leica Microsystems, Inc.'s Ex. 1033
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