Using a Time Plan
A Time Plan can be used to specify the day of the week and time of the day a facility is operational. For
example, a Time Plan can be used to stipulate when a Department is operational and outside of these
hours when the Out of Hours Distribution Group will be used.
A Time Plan can be applied to Departments, Dial Plans, LCR Plans, DDI Plans and VXML Scripts.
By default, a Time Plan called Standard is created. This is set for Saturday to Sunday, 00:00 to 23:59 so that
all features using a Time Plan will be active 24 hours unless changed. It is highly recommended that this
Time Plan is not amended – create a new Time Plan instead.
Creating a Time Plan
1 In Manager select Time Plans
2 Click on the Add button
3 Enter a Name, using alphanumeric characters only, begin with a letter and do not use any
punctuation, and enter a Description if required
4 In the TimeZone field enter the time zone required for this Time Plan, eg GMT, UTC, Eire, etc
5 Note that the Mode field is set to Timed by default.
6 Select Apply
7 Select Add Time Band
8 In the Start Day of Week list box select the day the Time Plan is to start
9 In the Start Time field enter the time each day the Time Plan is to start, in 24 hour format eg 0930
10 In the End Day of Week list box select the day the Time Plan is to end
11 In the End Time field enter the time each day the Time Plan is to end, in 24 hour format eg 1745
12 Select Update
13 Repeat steps 6 to 11 to create further entries
14 Select Update or Apply when ready.
15 This Time Plan is now available to be entered in any Time Plan field of a relevant manageable
object eg a Department
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