Contents
Introduction ......................................................................................................................................................... 1
Installing a System............................................................................................................................................... 2
Installing a S8000/S716 Call Server ................................................................................................................. 2
Installing a 5100/5108 Call Server .................................................................................................................. 3
System Configuration ......................................................................................................................................... 7
Manager .......................................................................................................................................................... 7
Configuring System Details ............................................................................................................................ 9
Configuring a Call Server .............................................................................................................................. 10
System Time .................................................................................................................................................. 13
Setting up Administrative Access ................................................................................................................. 14
Licencing ....................................................................................................................................................... 20
Connecting a Module .................................................................................................................................. 29
Connecting an Analogue Phone ................................................................................................................. 48
Connecting a PCS IP Phone ......................................................................................................................... 51
Installing User Software ............................................................................................................................... 62
Installing the SSL Gateway Application ........................................................................................................ 80
Connecting Multiple Call Servers ................................................................................................................. 83
Configuring system functionality ..................................................................................................................... 89
Configuring an Analogue Extension Port .................................................................................................... 89
Configuring an IP Phone .............................................................................................................................. 91
Working with Users ...................................................................................................................................... 94
Working with Dial Plans .............................................................................................................................. 130
Working with Groups .................................................................................................................................. 138
Routing calls via a Department .................................................................................................................. 146
Setting up the Contacts Database ............................................................................................................. 161
Using a Time Plan ....................................................................................................................................... 169
Conferencing .............................................................................................................................................. 173
Working with Companies ........................................................................................................................... 177
Working with Trunks ................................................................................................................................... 182
Working with DDI Plans .............................................................................................................................. 195
Working with LCR Plans .............................................................................................................................. 200
Using Area Codes ....................................................................................................................................... 202
Configuring Music Channels...................................................................................................................... 203
Using Events ............................................................................................................................................... 207
Using the TAPI Driver .................................................................................................................................. 209
Working with Voicemail .................................................................................................................................. 210
Voicemail Licensing .................................................................................................................................... 211
Voicemail Ports ........................................................................................................................................... 212
Voicemail for a User ................................................................................................................................... 216
Voicemail for a Department ....................................................................................................................... 233
Creating an Auto Attendant ....................................................................................................................... 246
Creating VXML Scripts ................................................................................................................................. 249
Call Recording ............................................................................................................................................. 256
Maintaining and Troubleshooting Voicemail ............................................................................................ 261
Internal Web Server......................................................................................................................................... 264
Data Routing ................................................................................................................................................... 267
Creating a WAN Link ................................................................................................................................... 267
Setting up IP Routes ................................................................................................................................... 268
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