PCS 410
“Press screen to erase all, release for options” = either,
x continue to press the screen if you wish to erase the configuration of the handset, and remove the
current software and replace it with the version stored on the Call Server, or
x let go of the screen to view the following options.
“Press screen before the bar completes to erase the config” = either,
x press the screen to erase any configuration settings such as a static IP address and return the
handset to the default configuration whereby the unit will obtain its IP set up via DHCP, or
x wait for the load bar to complete to view the next option.
“Press screen before the bar completes to erase the code” = either,
x press the screen to remove the current software and replace it with the version stored on the Call
Server, or
x wait for the load bar to complete and the reboot will continue
PCS 400
1 Lift the handset
2 Press the screen while rebooting the unit
3 The configuration of the handset will be automatically defaulted, and the software will be removed
and replaced by the version stored on the Call Server.
Accessing the log files
When requesting support from SpliceCom the Support staff may request copies of files providing a trace
of the system. These files are accessed using Telnet via Root as described in the Root Access to a Call
Server section on page 272. Please then refer to the Using Telnet section from page 300 for further
details.
The files that are likely to be requested are:
Admin_xxxx.log – Call set up trace
Gateway_xxxx.log – ISDN trace
Voicemail_xxxx.log – voicemail trace
Core.xxxx – trace dumps
These files can be found in the root and should be copied to the ftp directory using the following
command:
mv a b = move a to b eg mv Admin_1265.log /ftp
Once placed in the ftp directory these files can be accessed as described in the Admin Access to a Call
Server section on page 273.
You may also be asked to access the following files:
cat /dev/emlog0 catalogue file – this is main unit trace
cat /dev/emlog1 gateway trace
cat /dev/emlog2 voicemail trace
cat /dev/emlog3 phone module trace
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