note: a list of which Users and Departments have been assigned MessageBox licences can be viewed in
Manager Assist by selecting System Checks and then System Licences then either User Licence Status or
Department Licence Status at the top right hand side.)
A VoicemailPort licence will enable an additional port/simultaneous voicemail connection on a system.
One licence is necessary for each connection required. Once the licences have installed the relevant
number of connections is entered in the relevant Voicemail Port. Please refer to the Working with
Voicemail section from page 210 for further details.
Enhanced Speech Processing (ESP) is a voicemail function and can run on the S8000 (up to 120 channels),
S716 (up to 15 channels), 5100 Call Server (up to sixteen channels), 5108 Call Server (up to 4 channels),
Remote Call Server (up to four licences) or a standalone Linux server (up to sixty licences). ESP is a
VoiceXML based application and supports Text-to-Speech (please note that Text-to-Speech is not
supported on the 5108 Call Server). An ESPSession licence allows a single channel to be enabled. This
process provides Auto Attendant/IVR functionality, beyond the single layer provided as standard on
maximiser, Ring Back When Free functionality and Vision Call Centre queue announcements.
To utilise ISDN, DPNSS, SIP or H.323 IP Trunk services on a system a Trunk licence is necessary for each
concurrent channel required. The 5100 Call Server is provided with four BRI ports making 8 ISDN
channels available, 4 channels are enabled on installation however to enable an additional channel a
Trunk licence is required. A Trunk licence is also required to activate a channel on the PRI ports. The I208
is provided with four BRI ports and 2 channels are enabled on installation, Trunk licences are required to
enable the remaining 6 channels. The I230 is provided with 30 PRI channels with 8 enabled upon
installation, Trunk licences are required to enable the remaining 22 channels. The 5108 Call Server
provides two BRI ports giving 4 ISDN channels two of which are enabled on installation and Trunk
licences are required to enable further channels. The 4100 Call Server and 4200 Trunk module are
provided with four BRI ports providing 8 ISDN channels and a PRI port however to activate a PRI channel a
Trunk licence is required. The Remote Call Server is provided with four BRI ports making 8 ISDN channels
available, 4 channels are active on installation and a Trunk licence is required to activate a further
channel. To activate a PRI channel (up to 15 channels) on a Remote Call Server a Trunk licence is also
required.
The 5100 Call Server is provided with 16 analogue POTS ports of which 8 are activated on installation. To
activate the remaining 8 ports a POTS licence is required for each port. Please refer to the Connecting an
Analogue Extension section from page 39 for further information.
A 5108Plus licence will increase the number of users supported by a 5108 Call Server to 12. The maximum
number of analogue users stays at four however the IP phone users can increase to 8, or in an IP only
environment all 12 users could be IP phone users. Note that the additional users will also need an IPUser
Licence. Once the licence has been installed the Extended Capacity Licence field must enabled within
the Call Server tab of the 5108’s entry in Manager, as described in the Increasing the number users on a
5108 section on page 28.
A VoiceCompression licence allows a further one channel of voice compression to be enabled per Voice
Compression Module, giving a maximum of 32 compression channels per module
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