CI2 Operation Manual 23
Troubleshooting
English
Troubleshooting
The power of the device does not turn
on.
• Make sure that the CI2 is properly con-
nected to the computer via a USB cable.
The USB bus-power is necessary to use the CI2.
• Confirm whether or not a proper USB ca-
ble is used.
If the USB cable is broken or damaged, have the
USB cable replaced with a known working one.
Use a USB cable no longer than 1.5 meters.
• Connect the CI2 to a computer without a
USB hub.
No sound.
• Make sure that the MASTER/PHONES
controls are set to the minimum.
• Are your speaker cables connected prop-
erly?
Refer to “Connection Examples” on page 18.
• Are your speaker cables shorted?
• Are the volume controls of your sources,
audio devices, applications software,
computer operating system, etc., set at
appropriate levels?
• (Windows only) Is the output of your com-
puter operating system muted?
• Do you have several applications running
at the same time?
Be sure to quit all applications you are not using.
The sound is intermittent or distorted.
• Is the PEAK indicator flashing red?
You might have to lower GAIN control level to
avoid distortion.
• Does your computer satisfy the system
requirements?
Refer to “System Requirements” on page 7.
• Are any other applications, device drivers,
or USB devices (scanners, printers, etc.)
running at the same time?
Be sure to quit all applications you are not using.
• Are you playing back a large number of
audio tracks?
The number of tracks you can play at the same
time will depend on the performance of the com-
puter you are using. You may experience inter-
mittent playback if you exceed your computer's
capabilities.
• Are you recording or playing long continu-
ous sections of audio?
The audio data processing capabilities of your
computer will depend on a number of factors in-
cluding CPU speed and access to external de-
vices.
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