24 CI2 Operation Manual
Troubleshooting
English
Cubase does not recognize the CI2.
• Make sure that the CI2 is properly con-
nected to the computer via a USB cable.
• Confirm whether or not a proper USB ca-
ble is used.
If the USB cable is broken or damaged, have the
USB cable replaced with a known working one.
Use a USB cable no longer than 1.5 meters.
• Confirm whether or not the CI2 is con-
nected to the computer before starting
Cubase.
• Confirm whether or not the “Yamaha
Steinberg USB Driver” and “Steinberg CI2
Extension” have been installed.
If not, install them.
• Confirm whether or not a version of
Cubase that is compatible with operation
with the CI2 (page 15) has already been
installed.
• Make sure that CI2 is selected as the port
setting on Cubase.
The port is described in the Device Setup window
(called up via [Device Setup...] under the [Devices]
menu) when selecting “Steinberg CI2” under “Re-
mote Devices” in the Devices box.
• Confirm whether or not the Remote Con-
trol settings on Cubase are proper.
Refer to the PDF manual (open from the “Help”
menu) supplied with the Cubase AI software.
• Make sure that there is no check mark in
“In ‘All MIDI Inputs’” for CI2 MIDI port on
the “MIDI Port Setup” window (called up
via [Device Setup…] under the [Devices]
menu.)
• Are you connecting the Steinberg CC121
and the CI2 simultaneously with one com-
puter?
If you are connecting the Steinberg CC121 and
the CI2 simultaneously with one computer, the AI
KNOB, [LOCK] button and [Action Pad] button
on the CI2 cannot be used.
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