FREQUENTLY ASKED
QUESTIONS
Get in touch! We are always happy to hear from you:
visit support.SteriPEN®.com, email support@SteriPEN®.com
or call 1-888-826-6234 (207-374-4506).
Why am I getting a blinking
red LED and no light
from the UV lamp?
Check your batteries.
It looks like the tip of
QUANTUM™’s lamp is
melting — is this normal?
What you are seeing is a small
bead of silicone used as a shock
absorber to protect the lamp.
What happens when I’ve used
QUANTUM™ 3,000 times?
QUANTUM™’s LED indicator
will ash red three times then
green once to indicate that
its bulb is exhausted. Contact
us to have it replaced.
QUANTUM™’s bulb is shining
a purple, rather than blue
light — is it still working?
Yes. The visible light indicates
that the bulb is working
regardless of its color.
Can I take QUANTUM™
on a plane?
Yes. QUANTUM™ and all
SteriPEN® products are allowed
in carry-on bags, as well as
checked luggage (without
lithium batteries)
18 | QUANTUM RAPID PURIFICATION SYSTEM • www.steripen.com
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