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DEFRNLITESPTNOSVFIDASLHUSRHR EN
0478 131 9939 A - EN
19.4 REACH
REACH is an EC Directive for the 
registration, evaluation, authorisation and 
restriction of chemicals.
Information on compliance with the 
REACH Directive (EC) No. 1907/2006 is 
available from www.stihl.com/reach.
Fault:
Motor not starting
Possible cause:
– Battery charge state too low – 1 LED 
flashes green on battery
– Battery too cold/too warm – 1 LED 
illuminates red on battery
– Battery fault – 4 LEDs flash red on 
battery
– Lawn mower is too warm – 3 LEDs 
illuminate red on battery
– Lawn mower fault – 3 LEDs flash red on 
battery
– ON button not pressed
– Safety plug is not inserted
– Electrical connection interrupted 
between lawn mower and battery
– Motor is overloaded because grass is 
too tall or too wet
– Humidity in machine and/or battery
– Mower housing is blocked
– Fuse in safety plug is defective
Remedy:
– Recharge battery (Ö 8.4)
– Warm up battery or allow it to cool down
– Remove and re-insert battery; consult 
specialist dealer if necessary (#)
– Allow lawn mower to cool down
– Clean electric contacts in battery 
compartment (Ö 13.2); consult 
specialist dealer if necessary (#)
– Press ON button (Ö 12.2)
– Insert safety plug (Ö 9.1)
– Insert battery correctly (Ö 8.2); clean 
electric contacts in battery 
compartment (Ö 13.2)
– Do not switch on motor in high grass, 
adapt cutting height (Ö 9.4)
– Remove battery and dry; clean and/or 
dry battery compartment (Ö 8.2)
– Clean mower housing (Ö 13.2)
– Replace safety plug (#)
Fault:
Motor stops during operation
Possible cause:
– lawn mower overheated – 3 LEDs 
illuminate red on battery
– Electrical fault
– Safety plug incorrectly inserted
– Machine overloaded due to mowing 
grass that is too long or too wet
– Lawn mower fault
Remedy:
– Allow lawn mower to cool down
– Remove and re-insert battery (Ö 8.2)
– Insert safety plug (Ö 9.1)
– Adapt cutting height and mowing speed 
to mowing conditions (Ö 9.4)
– Repair lawn mower (#)
Fault:
Excessive vibration during operation
Possible cause:
– Blade fastening screw is loose
– Blade is not balanced
Remedy:
– Tighten blade fastening screw (Ö 13.7)
– Re-sharpen (balance) or replace blade 
(Ö 13.8)
Fault:
Poor cut, lawn turning yellow
Possible cause:
– Mowing blade is blunt or worn,
– Rate of feed is too high in relation to the 
cutting height
Remedy:
– Re-sharpen or replace mowing blade 
(Ö 13.8)
– Reduce rate of feed and/or select 
correct cutting height (Ö 9.4)
Fault:
Problems switching machine on or 
deteriorating motor power.
Possible cause:
– Battery discharged 
– Mowing grass that is too long or too wet
– Mower housing is blocked
– Mowing blades are blunt or worn
Remedy:
– Recharge battery (Ö 8.4)
– Adapt cutting height and mowing speed 
to mowing conditions (Ö 9.4)
– Clean mower housing (Ö 13.2)
– Re-sharpen or replace mowing blade 
(Ö 13.8)
Fault:
Operating time too short
Possible cause:
– Battery not fully charged
– Mowing grass that is too long or too wet
– Mower housing is blocked
20. Troubleshooting
# If necessary, contact a specialist 
dealer; STIHL recommends STIHL 
specialist dealers.