CUSTOMER CARE
FAQs
What parts of the appliance can be
washed in a dishwasher?
• Any enamelled parts such as
the grillpan can be cleaned in a
dishwasher, as can oven shelves and
shelf guides.
What parts must NOT be cleaned in
a dishwasher?
• Parts such as burner skirts and caps,
control knobs and any cast iron items
must not be cleaned in a dishwasher,
they should be cleaned with hot soapy
water and a nylon brush once they
are cool enough.
There’s been a power failure and the
product won’t work.
• Switch off the electricity supply.
• When the power returns switch the
electricity supply back on and re-set
any programmer/clock to the correct
time of day.
My oven is a single combined
oven and grill - can I use both
functions together?
• No. You can only use one or the other.
Why is there condensation on
the doors?
• Condensation is caused by hot, moist
air meeting a cooler surface (i.e. the
oven door). You cannot always prevent
it, but you can minimise it when it
happens by doing the following:
o Pre-heat the oven at a high
temperature before putting
food in the oven, and cover the
food you are cooking wherever
possible.
o Whenever you can, cook wet
foods at higher temperatures.
o Don’t leave food in the oven to
cool down.
• Automatic cooking will normally
produce condensation when the oven
is cooling down with food inside.
Should the cooling fan continue to
run once the appliance has been
switched off?
• Yes. This is to make sure that you
can always touch the control knobs to
make temperature adjustments, and
turn your appliance off.
Call Customer Care for a Service
Engineer’s visit if:
You nd that the oven becomes hotter at
a particular temperature - the thermostat
may need replacing.
The Cooling fan fails to work.
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