Streamit Lisa Compact - 24 Support; Contacting Streamit Support

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Lisa Compact 107

Support

For technical support regarding the Lisa devices, software tools or technical documentation, please

contact your dealer first. In case you are a direct customer of Streamit, please visit the knowledgebase,

or the support page (http://support.streamit.eu/) where you will find an option to submit support tickets.

Main Page

Default Chapter2
- Table of Contents2
1 Getting Started8
- Introduction8
- Lisa Product Range8
- Applications8
2 Installation11
- Unpacking Your Device11
- Device Appearance11
- Connecting the Lisa12
3 First Time Setup14
- Switching on the Lisa for the First Time14
- Device Activation14
4 Configuration16
- Configuration Platform16
- When Is the Configuration Updated16
- Alternative Configuration Methods17
- Configuration from SD Card17
5 LED Status Information19
6 Playing a Stream or Playlist from Internet22
- Change Which Stream Is Played22
- Using a Playlist as Preset22
  - Requirements for Online Playlists22
  - Limitations of Online Playlists24
- Single Track Playlist24
- Mixed Source Playlist25
- Background: Flow for Playing from Internet26
7 Playing from Card27
- Supported Cards27
- Prepare Playback from Card28
- Start Playback from the Card28
- Requirements for Audio Tracks on the Card28
- Requirements for Playlists on the Card28
- Background: Flow for Playing from Card31
  - Play Playlist at Lisa Startup31
  - Play Playlist Following Task or Command32
- Background: Streamit Custom SD Cards35
8 Fallback to Card37
- Fallback in Case of Stream Failure37
- Set up the Lisa for Fallback38
- Test the Fallback Setup39
- Verify if the Lisa Plays from the SD Card in Fallback Mode39
- Troubleshooting Fallback to Card40
9 Store-And-Forward41
- Configuring the Lisa for Store-And-Forward41
- Example Store-And-Forward Task Schedule42
10 Commercials and Announcements43
- Working Conditions43
- Programming the Execution of Commercials43
- Update Commercials and Announcements44
11 Updating Content on the Card45
- The Content Update Commands45
- Content Update in the Background46
- Automatic Card Cleanup46
12 Task Scheduling48
- Tasks and Interruptions48
- Multiple Tasks at the same Time51
- Handling Task Execution Failure51
13 Commands52
- Monitoring Server52
- Live Communication52
- Lisa Configuration Tool52
- Telnet53
- Command Overview List53
- Examples of Sending Commands59
- Reading the Current Setting61
14 Monitoring62
- Monitoring the Lisa on the Platform62
- Example Log Message63
- Periodic Log Messages63
- Event-Driven Log Messages65
15 Live Communication72
- The Streamit Live Communication Gateway72
- Enable Live Communication on the Lisa72
16 Volume and Sound73
- Defined Volume Levels73
- Volume for Streams, Playlists and Commercials73
- Fading74
- Setting the Volume74
- Setting Bass74
- Setting Treble74
- Downmix Audio to Mono74
17 Network and Internet75
- Configure the Network Settings75
- Using a Proxy Server75
- Test Network Connection76
  - Performing a Connection Test76
  - Interpreting Connection Test Results77
- Ports Used by Lisa Devices78
- Secure Connections80
- HTTP Basic Authentication81
- Lisa Host Name81
18 Remote Software Update (RSU)82
- Streamit Device Portal82
- When will Lisa Device(S) Update Automatically82
- Forcing an Update to a Particular Version82
- Forcing an Update When RSU Is Disabled83
- Best Practice83
19 Protecting Device and Content84
- Card Track Encryption84
  - Generating an Encryption Key85
  - Loading the Encryption Key into the Lisa85
20 Useful Tools86
- Lisa Configuration Tool86
- Streamit Card and Scheduler Toolkit87
21 Background Knowledge88
- The General Flow in Lisa Devices88
- The Startup Procedure89
- Playing of Playlists91
- Random Playback91
- The Audio Buffer92
- Power off92
- Supported Audio Formats and Streams92
- PCI DSS Compliance94
22 Troubleshooting96
- Self Test96
- Test Network Connection96
  - Performing a Connection Test96
  - Interpreting Connection Test Results97
- Find the Serial Number98
- Forcing an Update When RSU Is Disabled98
- Manual Device Activation98
- Monitoring Logging on the Platform98
- Detailed Logging99
- Error Codes99
23 More Information106
24 Support107

Streamit Lisa Compact - 24 Support; Contacting Streamit Support

Table of Contents

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