23
Troubleshooting Guide
PROBLEM Possible Cause What To Do
Espresso tastes
burnt
Type of coffee being used. Try different brands of coffee.
Using steam function just
before pouring an espresso
shot.
Allow time for the thermoblock to
purge steam and cool down before
pouring a shot of espresso.
The STEAM LIGHT should have
finished flashing & the READY LIGHT
should be fully illuminated.
Coffee is too
cold
Milk may not be heated
enough.
Ensure that milk is heated properly
during texturing, but be sure not to
heat too much and boil the milk.
See Milk Texturing Section pages 12-13.
No steam from
the Steam Wand
Steam Wand Tip is blocked. See Care & Cleaning, pages 18-19.
No water in the Water
Reservoir.
Fill reservoir with water. Run Hot
Water through the Steam Wand to
ensure water flows.
Not enough
froth when
texturing
Milk may not be fresh. Ensure the milk being used is fresh.
Milk temperature is too
warm.
Ensure you start texturing with milk
that is around 4°C.
Type of Jug being used. For best texturing results use a
chilled Stainless Steel Milk Jug.
Milk has been boiled. Start again with fresh, chilled milk.
Heat till the Jug can only be held for
approximately 3 second, 60-65°C.
The milk is making bubbles
rather than micro-foam.
Ensure the Steam Wand Tip is
positioned correctly. It should be just
below the surface of the milk.
Tap the Jug on the benchtop when
finished to release larger trapped air
bubbles.
Milk is not taking in enough
air.
Keep the Steam Wand Tip just under
the surface of the milk. This will help
to introduce air to the milk to create
micro-foam.
Pump makes an
unusually noise
No water in reservoir. Fill the Water Reservoir.
Water Reservoir not correctly
positioned.
Place the Water Reservoir firmly into
the back of the unit.
Red Plug from the packaging
may still be inserted.
Remove the red Plug found at the
base of the Water Reservoir.
If this guide does not solve your query, contact Sunbeam Customer Care.
Details are on the back page.
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