22
Troubleshooting Guide
PROBLEM Possible Cause What To Do
Group Handle
comes off
during espresso
pour.
Espresso
squirts out of
the Group Head
during pour
Espresso
trickles down
the side of the
Group Handle
Group Handle is not attached
correctly, or has not been
tightened sufficiently.
Ensure all three tabs of the Group
Handle are fully inserted into the
Group Head, & rotated to the centre
position. See Operating Guide Section,
page 7.
Coffee grind is too fine. Change to a coarser grind.
Coffee grinds tamped too hard.
Tamp the grinds more lightly.
Top edge of filter is not free of
coffee grinds.
Clean around the top edge of the filter
and wipe the Group Head clean.
The Group Head is dirty. Wipe with a damp cloth. Clean the
seal including the bayonet corner
areas with a brush to remove grinds.
Group Head rubber seal is
damaged or worn.
Contact Sunbeam Customer Care.
Details are on the back page.
No coffee pours No water in the Water
Reservoir.
Fill reservoir with water. Run water
through the machine without a Filter
Basket to ensure it is fully primed.
Group Head may be blocked.
See Descaling Section, pages 20-21.
The Dual Wall Filter Baskets
may be blocked.
Use the Cleaning Pin to unblock the
Filter Basket.
The coffee grounds are too
fine or tamped down too hard.
Empty the Filter Basket and rinse
under water to clean. Wipe the group
head with a cloth.
Refill the filter with grinds and tamp.
Coffee pours out
in drips
(Over Extracted)
Grinds are too fine. Change to a coarser grind.
Coffee tamped too hard. Tamp the grinds more lightly.
Machine has scale build up.
See Descaling Section, pages 20-21.
Espresso does
not have any
Crema
(Under Extracted)
Beans are old or
pre-ground grinds are dry.
Use fresh beans and grinds.
Be sure to store pre-ground grinds in
an airtight container.
Grinds not compacted enough.
Tamp more firmly.
Grinds
too coarse. Use a finer grind coffee.
Uneven cup
filling
Uneven tamping or
obstruction in the pouring
spouts.
Ensure coffee is tamped evenly and
check there is nothing obstructing the
pouring spouts.
Spent Coffee
Cake is wet
Dual Wall Filter Baskets can
keep the Coffee Cake wet.
Keep Group Handle in Group Head
until milk texturing is finished. This
will give more time for the water to
dissipate.
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