If you encounter a fault with the product that cannot be solved by the methods in the table
above, please contact our after-sales service for technical support and do not disassemble
the equipment yourself.。
Inconsistent AC input
source in parallel mode
Check whether the parallel AC inputs are from the
same input interface.
Inconsistent system
firmware version in parallel
mode
Check whether the software version of each
inverter is consistent.
Incorrect device serial number setting.
There is a device in the parallel system with the
wrong parallel mode setting.
Check that the grid voltage is within the normal
range, if the grid voltage is abnormal, wait until
the grid voltage is restored.
Check that the grid voltage is within the normal
range, if the grid voltage is abnormal, wait until
the grid voltage is restored.
Check that the grid frequency is within the normal
range, if the grid frequency is abnormal, wait until
the grid frequency is restored.
Check that the grid frequency is within the normal
range, if the grid frequency is abnormal, wait until
the grid frequency is restored.
Check if the grid is correctly connected, e.g. if the
switch is closed and if the grid is disconnected.
Grid-connected current
with DC component over
Power down and restart the device, if it continues
to report faults, contact the manufacturer after
sales.
Low insulation resistance
fault
Check that the system is well grounded and that
the PV modules and cables are not worn.
Leakage current overload
fault
Check that the system is well grounded and that
the loads are not operating abnormally.