Sunnect AP501 - If the Master Passcode is Lost

" If the Master Passcode is Lost
If you have activated the master function on your AP501 digita l door lock
but you have forgotten the master passcode , the re is no way to uncover
the lost passcode or deactivate the master function. This is done by
design to ensure the security of your AP501 door lock.
The only way to reset the master function of an AP501 doo r lock wi thou t
the correct master passcode is to detach it from the door and ship it to
Sunnect for the resetting service. This service is not covered by product
warranty and there will be a fee charged for this service. Before you ship
your door lock , please contact Sunnect to a rr ange for the service and for
a service case number.
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Note
Even if you have forgotte n the master passcode , the AP 501 door lock
functions correc t ly using the user passcode and user Tag Keys . As long
as you are certain that no one else has the forgotten master passcode or
the master Tag Key , you h ave the option of continuing to use the AP 501
door lock with the user passcode and user Tag Keys. Registering and
using a user passcode and user Tag Keys do not require the master
passcode.
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