Supermicro X11SSL-CF

X11SSL-CF/-nF User Manual
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3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to rst check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specic system conguration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.
com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.com).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your system rst
boots up.)
• System conguration
4. An example of a Technical Support form is on our website at http://www.supermicro.com/
RmaForm/.
• Distributors: For immediate assistance, please have your account number ready when
placing a call to our Technical Support department. We can be reached by email at sup-
port@supermicro.com.