3-3
Chapter 3: Troubleshooting
system to lose the CMOS setup information. Refer to Chapter 1 of this
manual for details.
2. If the above step does not fix the setup configuration problem, contact your
vendor for repairs.
3-2 Technical Support Procedures
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter of the manual or check our web site
FAQ (http:// www.supermicro.com) before contacting Technical Support.
2. Take note that as a motherboard manufacturer, Super Micro does not sell
directly to end-users, so it is best to check with your distributor or reseller
for troubleshooting services. They should know of any possible
problem(s) with the specific system configuration that was sold to you.
3. BIOS upgrades can be downloaded from the SUPER BBS# (408) 895-2022, 24
hours a day, using 1200-28800 baud, 8 data bits, 1 stop bit and no parity.
BIOS upgrades can also be downloaded from our web site at http://
www.supermicro.com.
Note: Not all BIOS can be flashed depending on the
modifications to the boot block code.
4. If you still cannot resolve the problem, include the following information when
you e-mail Super Micro for technical support:
• BIOS release date/version
• System board serial number
• Product model name
• Invoice number and date
• System configuration
Due to the volume of e-mail we recieve and the time it takes to replicate
problems, a response to your question may not be immediately available.
Please understand that we do not have the resources to serve every end-
user, however we will try our best to help all our customers.
5. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department.
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