45Chapter 6
Support and Troubleshooting
Support
If you need assistance troubleshooting your eKEY software, support is available from 5 a.m. to 7 p.m.
Pacic Time, seven days a week.
Website http://www.supraekey.com
Email suprasupport@fs.utc.com
Telephone 877.699.6787
Fax 503.589.8677
To call Support directly from the eKEY software on your iPhone:
1. Select the eKEY icon to open the eKEY application.
2. Select About.
3. Select the phone number shown in the Support Information section to call Support.
Figure 38. Contacting Support
Training Library
Another great resource for assistance with your eKEY software is our training library, available to all
agents. To access the library:
1. Go to www.supraekey.com
2. Scroll down and click the Training Resources link.
Training available here is periodically updated so bookmark this page for future reference.
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