What to do if I have no signal after installing my SureCall EZ 4G Extender?
If you have no signal or reception after installing your SureCall Extender, check the strength of the outside signal as close as you can to the outside antenna. Also, double-check all signal booster and antenna cable connections and ensure that your signal booster’s dB gain is turned up to full power on each dial.
What to do if SureCall EZ 4G has no signal after installation?
If you have no signal or reception after installing your SureCall Extender, ensure all cable connections are tightly secured. Also, check the booster for any FLASHING or SOLID RED LEDs, or lights rapidly FLASHING between two colors.
Why is the red LED flashing on my SureCall EZ 4G Extender?
If the red LED on your SureCall Extender is flashing, it means the signal coming into the booster from the cellular tower is too strong. You can resolve this by either adding an inline attenuator to the cable coming into the booster or relocating the EZ booster to a location where the signal is weaker.
What to do if the LED is yellow/red flashing on SureCall EZ 4G?
If you observe a yellow/red flashing LED on your SureCall Extender, it indicates that oscillation has been detected. To address this, first try increasing the separation between the indoor and outdoor antennas. If the oscillation persists, lower the dB gain in 5dB increments.
What does it mean if the red LED goes ON on SureCall Extender?
If the red LED on your SureCall Extender goes ON, it means more antenna separation is needed. If increasing antenna separation isn't possible and the Alert LEDs flash after the initial activation, lower the dial above the blinking LED by 5dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves.
What to do if the Alert LEDs continue to flash on SureCall Extender?
If the Alert LEDs continue to flash on your SureCall Extender, the signal booster shuts down automatically, and then restarts after 60 seconds. To prevent this, turn down the PCS or Cellular dial that is oscillating. This issue may also indicate that additional antenna separation is needed.
How to troubleshoot a SureCall EZ 4G Extender that has no power?
If your SureCall Extender has no power, verify that the booster switch is turned on. Try connecting the power supply to an alternate power source. Ensure the AC outlet is working and is not controlled by a wall switch. If the green POWER LED on the signal booster is OFF, return the power supply to SureCall. Contact tech support at 1-888-365-6283 or support@surecall.com, or go to www. surecall.com and log on to online support to receive a Return Merchandise Authorization.
Why my SureCall EZ 4G Extender has no power?
If your SureCall Extender has no power, verify that the switch on the power supply is turned on and the Green LED is ON. Connect the power supply to an alternate power source. Be sure the power source is not controlled by a switch that can remove power from the outlet. Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall. Contact tech support at 1-888-365-6283 or support@surecall.com, or go to www.surecall.com and log on to online support to receive an RMA.
How to troubleshoot a SureCall EZ 4G with no power?
If your SureCall Extender has no power: * Make sure the power switch on the booster is turned on. * Confirm the power source isn't controlled by a switch. Try an alternate power source. * Use a multimeter to check the power supply's voltage output, ensuring it matches the adapter's stated output. * Check the green POWER LED on the signal booster. If it's OFF, return the power supply to SureCall.
Key prerequisites and checks before beginning the booster setup.
A high-level summary of the installation process and key stages.
Step-by-step instructions for installing the EZ 4G signal booster.
Guidance on identifying the best window for signal reception.
Instructions for mounting and connecting the main signal booster unit.
Steps for placing the indoor desktop antenna for optimal signal coverage.
Detailed steps for mounting and installing the optional panel antenna.
Identification and description of the key hardware components of the booster.
Explanation of LED colors and conditions for troubleshooting booster status.
Recommendations for enhancing cellular signal coverage with the booster.
Common issues and their solutions, including power and signal reception problems.
Regulatory compliance, safety guidelines, and user responsibilities for the device.
Technical details including frequency ranges, gain, and power output.
Details on included components and their respective gains.
Terms and conditions for the SureCall product warranty.
Exclusions and limitations on warranty claims and manufacturer liability.
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