8
The focusing knob is not
smooth
The focusing knob is too
tight
Loosen it to a suitable
position
Head keeps slipping
down
The focusing knob is too
loose
Tighten it to a suitable
position
Eyes fatigue easily Diopter adjustment is not
correct
Adjust the diopter rings
Light is too bright Dim the brightness
Illumination does not
work when the switch is
on
No power supply Check the connection
with the power supply
VII. Warranty information and customer support
Our microscopes are manufactured to meet ISO 9001 standards. Swift warranties are as
follows:
● Five (5) Year Warranty for Microscopes: Microscopes come with a five (5) year
warranty against manufacturing defects. Does not cover normal wear, routine
maintenance, add-on accessories, damage resulting from repair by unauthorized
parties, accident, alteration, shipping, misuse or abuse is not covered.
● One (1) Year Warranty for Electrical and Video components. Does not cover light
bulbs, batteries, fuses, or electrical cords.
All warranties start from the original date of purchase. Swift provides the repair or
replacement of warrantied parts for free, including labor, during the warranty period. Proof
of original purchase is required. Buyers are responsible for shipping to and from our
warehouse for warranty services. The warranty does not cover damages resulting from
normal wear and tear, abuse, or unauthorized repairs.
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