Section 2. Warranty Period
(a) “Warranty Period”: The warranty period that commences on the purchase date is shown on the purchase receipt or invoice to be presented by the Customer and ending at the day
after the end of the Warranty Period for each New Product. You may see the Warranty Period for each New Product at https://www.synology.com/products/status. For the
Refurbished Product or repair parts, it’s the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product was replaced or repaired,
whichever is longer; except for those sold as “as is” or with “no warranty” by any stores. Without presenting such purchase receipt or invoice, the warranty period shall commence on
the date of manufacture based on our internal record.(b) “Extended Warranty Period”: For Customer purchasing EW201/ EW202 optional service for applicable Products specified in
Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with EW201/EW202 optional service will be extended by two years. You may see the
applied model at https://www.synology.com/products/Extended_Warranty.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will
perform substantially in accordance with Synology’s published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
contained in the product or purchased by the Customer which shall be subject to the accompanying end user license agreement provided with the Product. Synology provides no
warranty to Refurbished Product sold as “as is” or with “no warranty”. This Limited Warranty is NOT transferable and applies only to the customers who directly purchase products
from Synology’s affiliate, the resellers, and the distributor that Synology authorized. The warranty set forth in Section 3 will terminate upon the Customer’s sale or transfer of the
Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the
Product or its related documents (b) has been damaged by service (including upgrades and expansions) performed by anyone who is not a representative of Synology or any
Synology Authorized Service Provider; (c) has been in any way misused, bused, or damaged; (d) has been used with items not provided by Synology other than the hardware or
software for which the Product is designed; or (e) otherwise fails to conform to the Product specifications and such failure is attributable to causes not within or under Synology’s
control. (f) has been tie-in any non- Synology branded hardware products or any software, even if packaged or sold with Synology hardware. (g)Customer disassembles the Product
except as authorized by Synology; (h) Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by
Synology; or (i) Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party. (j) Any
compatibility issues occurred when installing hardware products, software, or components not supported by Synology. (k) product damage caused by accident, fire, liquid contact,
earthquake or other external cause. (l) cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches,
dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (m) serial number has been removed or defaced from Product, resulting in
not able to identify.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in
the manner set forth below, then, upon verification of the non-compliance by Synology, Synology will, at Synology’s option: (a) use commercially reasonable efforts to repair the
Product, (b) provide technical support, or (c) replace the non-complying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing
sets forth Synology’s entire liability and Customer’s sole and exclusive remedy for any breach of warranty under section 3.1 or any other defect or deficiency in the Product. The
customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product.
3.4 Return. Any Product return by Customer under Section 3.3 must be made in accordance with Synology’s then-current return procedures with the purchase receipt or invoice. You
may see more information about the return procedure at https://www.synology.com/knowledgebase/DSM/tutorial/Service_Application/How_to
_make_warranty_claim_for_Synology_NAS, for warranty claims, the Customer must return the complete Product o Synology in accordance with this Section 3.4. Any Product
returned that has been disassembled (except under the direction of Synology)will be refused and returned to the Customer at the Customer’s expense. Any Product must be returned
in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. The customer
is responsible for insurance and risk of loss with respect to returned items until they are properly received by Synology.
3.5 replacement by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology’s
expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the
Product does not conform to the warranty. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which
Synology will ship a replacement Product to Customer before its receipt of the nonconforming product returned by Customer (“Synology Replacement Service”).
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY
ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND
LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR
OTHERWISE, WITH RESPECT TO THE RODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER
THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO NY: A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE R SE; (B)
IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR
MISAPPROPRIATION; OR D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES
NO GUARANTEE AND SPECIFICALLY ISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY YNOLOGY PRODUCT WILL BE SECURE AND
WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT THE CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA TORED ON THE
PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS N MPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE CUSTOMER.
section 4. imitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of r default under this Warranty on account of, any delay or failure to perform as required by this
Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure o act by Customer). 4.2 Disclaimer of Certain Damages.
IN NO EVENT WILL SYNOLOGY OR ITS UPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, PECIAL, PUNITIVE, CONSEQUENTIAL,
OR SIMILAR DAMAGES OR IABILITIES WHATSOEVER INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR SINESS) ARISING
OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, NY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR
VICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT INCLUDING NEGLIGENCE), STRICT LIABILITY OR THER THEORY EVEN IF
SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. NOLOGY’S ND ITS SUPPLIERS’ LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY O SE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE, AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT
ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT F DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT,
RT INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The oregoing disclaimer of ertain damages and limitation of liability will apply to the maximum extent
permitted by applicable law. he laws some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws apply to the Product, the
exclusions and limitations set forth above may not apply to the Customer.
Section 5. Miscellaneous
5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology
and s third-party suppliers and licensors. Synology retains and reserves all right, title, and interest in the intellectual roperty rights of the Product, and no title to or ownership of any
intellectual property rights in or to the product, any accompanying Software or documentation, and any other goods provided under this Warranty is ransferred to Customer under this
Warranty. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized
Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or
violate any of Synology’s intellectual property rights.
5.2 Assignment. The customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology.
5.3 No Additional Terms . Excepts expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition, or other provision
that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each
arty specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the
Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes.
5.4 applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United
States; and by the laws of the Republic of China (Taiwan) for customers not residing within the United States, without regard to any conflict of law principles to the contrary. The 1980
U.N.Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or elating to this Warranty, the Product or services provided by Synology with respect to the Product or the
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