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• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• If the caller is not in your contact list, you have the option to subscribe to NameID
• Your caller may have concealed his name or number.
I can't nd my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your le.
9 Troubleshooting.............................................
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
•Try connecting to the network by moving to another physical location.
•Verify the network coverage in your current area.
•Check that your SIM card is valid.
•Make sure your phone’s setting is not in airplane mode.
•If you are away from your T-Mobile network, you may need to enable roaming in the phone’s
settings
to connect to another network. Roaming charges may apply.
My phone can't connect to the internet
•Make sure that Cellular Data internet service is available in your wireless service plan.
•Check your phone's settings. Make sure Cellular Data is enabled or Wi-Fi connected.
•Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet
connection.
•Try connecting at a later time or from another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting Nano SIM card").
• Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card matches the network you’re on.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call on your phone.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network is not overloaded or
unavailable.
•Check your subscription status.
• Make sure that you have not barred outgoing calls
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