(844) 482-2822
GETTING TO KNOW YOUR TACTACAM
TROUBLESHOOTING
THE CAMERA IS FREEZING / LOCKING UP / VIBRATING CONTINUALLY?
● Double check the SD Card. Make sure it is a class 10 SD Card. Try formatting
your SD Card
● Vibrating continually is most commonly caused by a Full SD Card, save
what les you want and reformat the card. Reformatting the SD Card is the best
solution to this as it automatically deletes everything off of the card. Directions on
re-formatting SD Cards can be found online on Tactacam FAQ’s page.
THE CAMERA WILL NOT CONNECT TO WI-FI?
● Android: Go into settings, click on Wi-Fi, select Tactacam, then go into the
Tactacam App. If customer is at home/work, they may need to go in and click
the home/work Wi-Fi and click forget, then connect to the Tactacam in the Wi-Fi
settings.
● iPhone: If the Tactacam Wi-Fi is not showing up, the customer can reset the
network settings and then it should show up.
● If the Tactacam Wi-Fi is turning on and showing up but they can’t connect to
it, another person’s device may be connecting to it before the customer can. This
can happen in a busy setting like the shop. Check to make sure the Wi-Fi light is
blinking.
HOW DO I PLAYBACK THE VIDEOS? - Operating Systems and Media Player
● Windows 7: 5k player
● Windows 10: VCL player
● Apple: QuickTime media player
● Android: MX player
● iPhone: Use the video player loaded on the phone by the factory
● Check tactacam.com for other video player options.
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