Tascam US-428 - Technical Support; Troubleshooting Common Issues

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9. Technical Support
9.1 Troubleshooting
When installing the US-428 for the first
time, if you experience any unusual
behavior, here are some things to
check:
Audio Drivers
In C
ONTROL PANEL / SYSTEM / DEVICE
MANAGER (Win98SE/ME) or CONTROL
PANEL / SYSTEM / HARDWARE / DEVICE
MANAGER (Win2000), find the Audio
control panel. It's called S
OUND, VIDEO
AND GAME CONTROLLERS in Win98SE,
or S
OUND & MULTIMEDIA in W98ME and
Win2K. You should see two entries for
the US-428:
 TASCAM US-428
 US-428 WDM Interface
In C
ONTROL PANEL / MULTIMEDIA, select
the A
UDIO tab.
 Under P
LAYBACK, US-428 OUT
should appear in the drop down
menu
 Under R
ECORDING, US-428 A:B and
C:D should appear in the drop down
menu
MIDI Drivers:
In C
ONTROL PANEL / MULTIMEDIA, select
the MIDI tab. When S
INGLE INSTRUMENT
is selected, you should see:
 US-428 Port 1
 US-428 Port 2
 US-428 Control
In C
ONTROL PANEL / MULTIMEDIA, select
the D
EVICES tab. Under AUDIO DEVICES,
you should see:
 Audio for US-428
Under M
IDI DEVICES AND INSTRUMENTS
you should see:
• MIDI for US-428. Expand by clicking
on the plus (+) sign and you should
see:
o US-428 Port 1
o US-428 Port 2
o US-428 Control
(Ports 1 and 2 correspond to the US-
428's physical MIDI I/O ports. US-428
Control is the "virtual" USB MIDI port
with which the US-428 and its control
surface communicate with your
application.)
B
EFORE CONTACTING US
If you're unable to solve an installation
problem, you've got several options for
help.
• First, we recommend you visit our
website at www.tascam.com, and
check for any updates, FAQ or
breaking news.
• Also on our website, you'll find our
always lively Online User Forums,
where you can read posts from other
users and get answers from other
users and TASCAM moderators.
• You can also email us at
US428team@tascam.com, or
contact our telephone support.