TROUBLESHOOTING GUIDE
7-3
Model 810, 812, 820, 822, 828 Series
Troubleshooting Guide
7
12.The product is undercooked or
overcooked.
a. The release sheet is worn. a. Replace the release sheet.
b. Incorrect cooking time. b. Reset the processor control for the
correct time.
c. Incorrect temperature setting. c. Adjust the processor control to the
proper setting.
d. The upper platen or lower grill surface is
not clean and/or has carbon buildup.
d. Follow closing procedures to
properly clean the upper platen and
the lower grill
surface and to remove carbon
buildup.
e. There is a grease or carbon buildup on
the bottom of the upper platen handles.
e. Follow closing procedures to
properly clean and remove carbon
buildup from the
bottom of the platen handles.
f. Product is out of specification. f. Product must be within
specified tolerances
(thickness, shape, raw, or
frozen temperatures).
g. Product may have accumulated ice
crystals.
g. Ensure that open boxes are kept
closed and that all the product is
covered during storage.
h. Cooking procedures may have been
followed incorrectly.
h. Ensure that the product was
removed immediately after the cook
cycle ended.
Double check that the
correct product was selected from
the Main Menu screen.
i. Other equipment may be at fault. i. Check temperatures of all meat
storage freezers. Make sure they
are set to 0
°F
(-18°C). Check temperatures of all
meat storage
refrigerators. Make sure they are
set to 38
°F to 42°F
(3
°C to 5°C).
j. The preset gap height is incorrect. j. Verify the product settings (time,
temperature, gap, etc.) are
programmed in the
controller correctly. Always consult
with the owner and regional
manager before changing the
control
settings. See guide for
programming instructions.
k. The heating zone is not heating. k. Call a Taylor service technician.
13. The display reads PROBE OPEN
and displays the specific zone.
a. The thermocouple or the thermocouple
interface board is faulty.
a. Call a Taylor service technician.
Problem Probable Cause Remedy
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