Section 8
8-1
Models C001 and C002
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. Compressor will not run. a. DASHER switch and/or FREEZE/
CHILL switch are in the wrong
position.
a. Place the DASHER switch and/or the
FREEZE/CHILL switch in the
FREEZE position.
5-2
b. The contactor is faulty. b. Call a service technician.
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c. Compressor has burned out. c. Call a service technician.
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d. The fuse or circuit breaker has
blown.
d. Replace fuse/turn on breaker. 1-2
e. Tripped overload (compressor). e. Place the power switch to OFF. Allow
compressor to cool and the overload
to close before returning the power
switch to ON.
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f. Freezer door is off. f. Install the freezer door. 6-3
2. Head pressure is too
high.
a. Condenser is dirty. a. Clean the condenser. 7-2
b. Refrigerant overcharge. b. Call a service technician.
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c. Fan is faulty. c. Call a service technician.
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3. Head pressure is too
low.
a. Shortage of refrigerant. a. Call a service technician.
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4. Liquid line is hot. a. Shortage of refrigerant. a. Call a service technician.
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5. Excessive mix leakage
through the rear of the
machine into the drip
pan.
a. Worn or missing driveshaft seal. a. Replace worn, nicked or missing
driveshaft seal.
6-1
b. Inadequate lubrication. b. Lubricate properly. 6-1
6. Product is not being fed
into the freezing cylinder.
a. Inadequate mix in hopper. (Mix Out
light illuminated)
a. Fill hopper with mix. 6-4
b. Incorrect usage of the mix flow
regulator.
b. Follow the correct flow regulator
adjustment procedures.
6-4
7. No product is being
dispensed with the flow
control open.
a. Frozen product. a. Scrape product away from the door.
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b. Dasher is rotating
counterclockwise.
b. Call a service technician.
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c. Inadequate mix in hopper. (Mix Out
light illuminated)
c. Fill hopper with mix. 6-4
d. Flow regulator is plugged. d. Brush-clean the flow regulator. 6-7
8. Product is too soft. a. Bad scraper blades. a. Replace scraper blades. 6-1, 7-2
b. Dirty condenser (air-cooled). b. Clean condenser monthly. 7-2
c. Mix is outdated. c. Use fresh mix.
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d. Refrigerant shortage. d. Call a service technician.
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e. Flow regulator setting is too high. e. Call a service technician.
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9. Door spout is plugged. a. Poor scraping. a. Replace scraper blades. 6-1, 7-2
b. The dasher assembly is damaged. b. Inspect and replace if necessary. 6-1, 7-2
10.No freezer operation
when machine is placed
in any mode of
operation.
a. The machine is unplugged. a. Plug in the machine.
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b. Circuit breaker is off or fuse is
blown.
b. Turn on the circuit breaker/replace
fuse.
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