TROUBLESHOOTING GUIDE
8-3
Models C709 & C717
Troubleshooting Guide
8
10. Excessive mix leakage
from door spout.
a. Missing or worn draw valve
O-rings.
a. Install or replace regularly. 6-4/9-1
b. Inadequate lubrication of draw
valve O-rings.
b. Lubricate properly. 6-2/6-4
c. Wrong type of lubricant is being
used (example: petroleum-based
lubricant).
c. Use the proper lubricant (example:
Taylor Lube).
6-1
11. Excessive mix leakage
into the rear drip pan.
a. Missing or worn seal on driveshaft. a. Install or replace regularly. 6-1/9-1
b. The driveshaft seal is installed
inside out.
b. Install correctly. 6-1
c. Improper lubrication of driveshaft
or seal.
c. Lubricate properly. 6-1
d. The driveshaft and beater
assembly worked forward.
d. Call a service technician. - - -
e. Worn rear shell bearing. e. Call a service technician. - - -
f. Gearbox out of alignment f. Call a service technician. - - -
12. The driveshaft is stuck
in the drive coupling.
a. Mix and lubricant collected in drive
coupling.
a. Brush-clean the rear shell bearing
area regularly.
6-12
b. Rounded corners of driveshaft,
drive coupling, or both.
b. Call a service technician. - - -
c. Gear box is out of alignment. c. Call a service technician. - - -
13. The freezing cylinder
walls are scored.
a. Missing or worn front bearing and
scraper blades.
a. Install or replace the front bearing and
scraper blades.
6-2
b. The baffle rod on the freezer door
is broken.
b. Replace freezer door. 6-2
c. Beater assembly is bent. c. Replace beater assembly. 6-2
d. Gearbox is out of alignment. d. Call a service technician. - - -
14. The product makes a
popping sound when
drawn.
a. Draw rate is set too fast. a. Adjust draw rate of 5 oz. to 7 1/2 oz.
(142 g to 213 g) of product by weight
in 10 seconds.
6-2
b. Freezing cylinder not primed
correctly.
b. Drain the freezing cylinder and
re-prime the machine.
6-7
15. No control panel
functions with power
switch on.
a. Machine is unplugged. a. Plug into wall receptacle. - - -
b. Circuit breaker off or blown fuse. b. Turn the circuit breaker on or replace
the fuse.
- - -
16. No freezer operation
after pressing the Auto
key.
a. Machine is unplugged. a. Plug into wall receptacle. - - -
b. The circuit breaker is off or the fuse
is blown.
b. Turn the circuit breaker on or replace
the fuse.
- - -
c. The beater motor is out on reset. c. Reset the freezer. 5-3
17. Product is not feeding
into the freezing
cylinder.
a. Inadequate level of mix in the mix
hopper.
a. Fill the mix hopper with mix. 6-7
b. The mix inlet hole is frozen up. b. The mix hopper temperature needs
adjustment. Call a service technician.
- - -
Problem Probable Cause Remedy
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