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Troubleshooting
Models QS12/QS24
General Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. The grill will not heat. a. The power cord is not
connected.
a. Check the power connection.
b. The circuit breaker is tripped. b. Reset the circuit breaker .
c. The power switch is in the
“OFF” position.
c. Place the power switch in the
“ON” position.
d. The power switch is faulty. d. Replace the power switch.
e. The relay board is faulty. e. Replace the relay board.
f. The relay is faulty. f. Replace the relay.
2. One heater will not heat.
(Indicator light is not lit. The
display is flashing the message
“TOO COOL”.)
a. The control is not set correctly. a. Check temperature setting.
b. The unit displays a fault. b. Clear the fault. If action is
ineffective, evaluate the
thermocouple connections and
the relay board.
c. The relay board is faulty. c. Replace the relay board.
d. The relay is faulty (lower). d. Replace the relay.
3. One heater will not heat.
(Indicator light is lit. The
display is flashing the message
“TOO COOL”.)
a. The heater is faulty. a. Replace the heater.
b. The thermocouple is faulty. b. Replace the thermocouple.
c. The thermal overload is faulty. c. Replace the overload.
d. The relay board is faulty. d. Replace the relay board.
e. The unit displays a fault. e. Clear the fault. If action is
ineffective, evaluate the
thermocouple connections and
the relay board.
f. The relay is faulty (lower). f. Replace the relay.
4. One heater is overheating.
(The display is flashing the
message “TOO HOT”.)
a. The relay board is faulty. a. Replace the relay board.
b. The unit displays a fault. b. Clear the fault. If action is
ineffective, evaluate the
thermocouple connections and
the relay board.
c. The relay is faulty. c. Replace the relay.
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