Troubleshooting
If you encounter a problem while using your product, use the troubleshooting information to identify the problem and find possible solutions.
General questions
problem solution
• Log in to the web UI and go toSettings>Wi-Fi>basic, and find
the current Wi-Fi password.
I forgot my Wi-Fi password.
• Or use a paper clip to hold down the reset button for 3 seconds to restore the device to its factory
settings.
1. Log in to the web user interface.
2. Go toSettings>Wi-Fi>basic.
How do I change my Wi-Fi name and password?
The network indicator is off when the SIM card or network service is
unavailable, or when the device is not registered to the network.
• If you are using a SIM card, please ensure that the SIM card is valid and
inserted correctly, or place the CPE in a place with better signal (such as
near a window) and try again.
The network indicator light is off.
• If you are using an Ethernet connection, check that the network is functioning
properly.
I can't find the CPE on my wireless device
Wi-Fi name.
• Make sure your CPE's Wi-Fi indicator light is solid blue.
• Refresh the list of available networks on your wireless device.
1. Log in to the web user interface.
2. Go toSettings>safety>SIM card password management.
3. Enable PIN operation and enter a new PIN code.
4. ClickApply.
How do I set up a new one for my SIM card
password?
Where can I find the model number and firmware of my device?
body version?
1. Log in to the web user interface.
2. Go tosystem>Device information.
Web UI issues
problem solution
1. Open your web browser and log inhttp://192.168.1.1 .
How can I access the web UI?
2. Enter your login information as required. Find the default login information on the
bottom tab of the CPE.
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