Technicolor MediaAccess TG788VN User Manual

103
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11 Support
Introduction
This chapter suggests solutions for issues that you may encounter while installing, configuring or using your MediaAccess
Gateway.
If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com
or contact your service
provider.
To p i c s
This chapter describes the following topics:
To p i c Page
11.1 Setup Troubleshooting 104
11.2 General MediaAccess Gateway Troubleshooting 105
11.3 Wired Connection Troubleshooting 106
11.4 Wireless Connection Troubleshooting 107
11.5 Voice over IP Troubleshooting 108
11.6 Content Sharing Troubleshooting 109
11.7 Reset to Factory Defaults 110

Technicolor MediaAccess TG788VN Specifications

General

Wi-Fi Frequency Bands	2.4 GHz
Wireless Speed	Up to 300 Mbps
Ethernet Ports	4 x 10/100 Mbps
VoIP	Yes
Wireless Standard	802.11b/g/n
USB Ports	1 x USB 2.0
DSL Interface	RJ11
ADSL Standards	ITU-T G.992.1 (G.dmt) Annex A, ITU-T G.992.2 (G.lite) Annex A
ADSL2 Standards	ITU-T G.992.3 (G.dmt.bis) Annex A, Annex L, Annex M
ADSL2+ Standards	ITU-T G.992.5 (ADSL2+)
Security	WEP, WPA, WPA2
Power Supply	12V DC, 1.5A
VPN	IPSec