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11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11.5 Voice over IP Troubleshooting
Introduction
If you cannot make or receive any phone calls via your MediaAccess Gateway, try the suggestions in the following sections.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your phone is correctly connected to the MediaAccess Gateway.
Your phone number, user name, and password are configured correctly.
The registrar’s and proxy server’s IP address and port number are configured correctly.
The Power, Broadband and Voi ce LEDs are on.
Problems with Telephony Services
If you have a problem with a service, check whether the service is activated. For more information, see “6.3.1 Activating a
Telephony Service on your MediaAccess Gateway” on page 54.
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