27
en
PROBLEM SOURCE SOLUTION
Connection
error (signal
lost)
System
range
1. The Change Indicator should be in range of
the gateway – usually within 10 metres or
33 feet.
2. Try moving the gateway to a place where it
is within range of the Change Indicator.
3. If this does not work, check the “connection
error” section above.
Change
Indicator
falls o
Change
Indicator
1. Make sure you are using one of the
supported TENA incontinence products with
a textile-like outer lining. The Change
Indicator does not attach to absorbent
products with a plastic outer lining.
2. Make sure you attach the Change Indicator
to a folded product, straight from its plastic
packaging. Do not attach it when the user is
already wearing the absorbent product.
3. Check the hook-covered side of the sensor
strip to see if it is covered with lint. Remove
any lint.
4. If this does not help, replace the sensor
strip.
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