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When a red cross and “Disconnected” are shown between the Internet and My Router, and Failed.
Please confirm your user name and password and try again. is shown on the page, it indicates that
the user name and password you entered were incorrect. Please navigate to the Internet Settings
page to try again.
Please consider the following tips when entering user name and password:
⚫
Pay attention to case sensitivity, such as “Z” and “z”.
⚫
Pay attention to similar letters and numbers, such as “I” and “1”.
⚫
Ensure the completeness of account parameters, such as “0755000513@163.gd”, rather than
“0755000513”
If the problem persists, contact your ISP.
When a red cross and “Disconnected” are shown between the Internet and My Router, and Error:
No response from the remote server. Please contact your ISP., try the following solutions:
− Ensure that the Ethernet cable is connected properly.
− Ensure that you choose the proper connection type (Contact your ISP for any doubt
about the connection type).
− Power off the router and wait for several minutes, then power it on and try again.
If the problem persists, consult your ISP.
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