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2.2. For Missing Parts, refer to section 1.2, the customer shall fill out a Service Ticket (Report
a Problem / Missing Parts.)
2.3. For Damaged Hardware Parts, refer to section 1.2, the customer shall take photos or
video and submit them when filling out a Service Ticket (Report a Problem / Damaged
Hardware Parts.)
2.4. For Defective Electronic Parts, refer to section 1.2, the customer shall take photos or
video and submit them when filling out a Service Ticket (Report a Problem / Defective
Electronic Parts.)
2.4.1. If the part is the LCD Panel, Power Supply or Mainboard, the customer shall
ship the part back to TEVO and TEVO will send a new part.
2.5. For parts damaged by the customer, refer to section 1.3, submit a Service Ticket (Report
a Problem / Customer Damaged Parts.)
3. GENERAL SUPPORT
For information and support on building and operating your TEVO
Tornado 3D printer, please visit the TEVO Tornado Owners Group.
https://www.facebook.com/groups/TEVO.Tornado.Owners/
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