Tevo TORNADO - Customer Support and Warranty; Replacement Part Program; Claims for Shipping Damage

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Dear Customer,
Thank you for purchasing TEVO 3D printer. We are dedicated to producing low price, high quality
3D printers and hope you have as much fun using it as we did creating it!
If you have any issue/questions regarding the contents in the kit, please
fill out a Service Ticket on our Support page.
http://support.tevoprinter.com
Creating a Service Ticket will serve as your official request for TEVO
support. Our Customer Support Team will contact you within 48 hours.
SERVICE INFORMATION:
1. REPLACEMENT PARTS
1.1. TEVO products are covered under a Replacement Part Program for a period of 12
months from the date of purchase.
1.2. Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, TEVO will replace any parts free of charge
including shipping fees.
1.2.2. After 7 days of the delivery date, TEVO will replace any parts free of charge
BUT the customer will be responsible for shipping fees.
1.3. Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts AND the shipping fees.
2. C
ARRIER
L
OSS,
M
IISSING,
D
AMAGED, AND
D
EFECTIVE
P
ARTS
2.1. Claims for lost or damaged shipments must be reported to the carrier within the
carrier's claim window, the customer needs to inform TEVO within 7 days of the
delivery date.
2.1.1. For any parts lost or damaged during shipping, the customer shall take photos
or video and submit them when filling out a Service Ticket. If a claim number
was issued by the carrier, please include the claim number when creating your
Service Ticket (Report a Problem / Carrier Lost Parts.)
2.1.2. Once the Carrier dispute is resolved, please provide TEVO with all
communications with the carrier. It is the customer's responsibility to keep
TEVO up to date with ALL communications with the carrier.
2.1.3. TEVO will work with the customer on replacing the parts in the claim.
TEVO Aer-Sales