Thundercomm EB5 Edge AI Box Hardware User Manual
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Chapter 5. Warranty & Product Support Service
5.1. Customer support have two methods:
E-mail support: customer can get support from writing to: service@thundercomm.com
Customer service platform: customers can report bugs on platform directly and our engineers will give feedback on
platform (It will be opened in August this year)
5.2. Fix broken device
Warranty Period: one year
The period of warranty shall start from the date of purchase of the product and shall cover a period of one (1) year.
5.3. Scope of Warranties:
Our products are manufactured under a thorough quality control system, but in any case in which our products
failed under proper operating conditions within the warranty period, we will repair the product or deliver an
alternate product without charge.
Please note that the warranty mentioned here means the warranty for the individual product, and does not include
any damage resulting from a fault in our product (damages and loss incurred to products other than our products,
lost profits, lost business opportunities, transportation costs, construction costs, etc.).
• EB5 is limited warranty, the guarantee does not include:
Defects caused by inappropriate transport, bad usage inconsistent with manuals, neglect as well as some dirt
or items which have got through the appliances.
• Mechanical, thermal and chemical damages caused by external forces (lightning, surges) as well as corrosion.
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