Tokenworks IDvisor Mobile

Other manuals for Tokenworks IDvisor Mobile

Quick Start Guide6 pages

Questions and Answers

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Morgan BarnettAug 1, 2025
What to do if my Tokenworks Card Reader displays 'swipe again'?
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  Leonard MartinezAug 1, 2025
  If your Tokenworks Card Reader displays 'swipe again' when decoding magnetic cards, it could be due to several reasons. First, the magnetic stripe might be dirty, so try cleaning it with a soft cloth. The magnetic card itself could be damaged, so try using a different card. Misalignment during the swipe can also cause this issue; ensure the card is flush with the base of the card track while swiping. Experiment with different swiping speeds, directions, and card positions. Additionally, the magnetic read head might be dirty. Use a credit card reader cleaning card to clean it.
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Kristy JacobsonAug 6, 2025
Why won't my Tokenworks Card Reader Palm power up?
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  Joanne CooperAug 6, 2025
  If your Tokenworks Card Reader Palm device isn't powering on, the batteries may be low or dead. Connect the charger and wait 5 minutes. If the battery is fully depleted, it may take 5 minutes to turn on. Alternatively, the Palm computer might be hung up. Try a soft reset by gently pressing the reset hole on the back using the stylus. Check the Resetting the Handheld section.
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Ashley JonesAug 10, 2025
How to fix Tokenworks Card Reader when bar code doesn't decode?
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  Jennifer VazquezAug 10, 2025
  If your Tokenworks Card Reader's bar code reader isn't decoding licenses and there's no beep, the bar code might be dirty. Examine it for scratches and dirt, and clean it with a soft cloth. If the bar code is damaged, try another license. Also, ensure the license isn't skewed or tilted during insertion. Reinsert and remove the license, making sure it goes in and comes out straight.
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Lauren FarrellAug 14, 2025
Why is CardVisor application not visible on Tokenworks Card Reader?
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  Steven WoodardAug 14, 2025
  If the CardVisor application isn't visible on the main screen of your Tokenworks Card Reader, check the category setting in the top right corner of the screen and select 'All' or 'Unfiled'. If that doesn't work, the application may have been deleted. Reinstall the CardVisor software using the Palm Desktop installation tool.
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uhuberAug 18, 2025
What to do if license is withdrawn too soon from Tokenworks Card Reader?
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  Sarah JoyceAug 18, 2025
  Withdrawing the license from the Tokenworks Card Reader too soon can cause issues. Wait for the red LED to stop flashing before removing the license. Also, ensure there is a 2D bar code facing the PDA.
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Jennifer NobleAug 22, 2025
Why is license data missing in MemoPad on Tokenworks Card Reader?
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  Jacqueline MarshallAug 23, 2025
  If license data doesn't display and swipe data is missing in the MemoPad application of your Tokenworks Card Reader, the MemoPad Category might be set to display only personal or business memos. Change the Category to 'All' or 'CardVisor' by tapping on the category in the upper right corner of the screen and selecting 'CardVisor' or 'All' from the pull-down menu. If a PIN code has been set, open the Security application and enter the PIN code.
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rochaedwinAug 27, 2025
What to do if there is a foreign object in Tokenworks Card Reader slot?
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  Marcia PrestonAug 27, 2025
  If there's a foreign object in the Tokenworks Card Reader slot, try holding the reader upside down and gently shaking it to clear the object. Do not insert metal or other objects into the slot to clear it.