MAGLINK LX
Installation Manual
| Safety instructions
Rev. 09,
– April 2016
Page 22 of 24
8
S
UPPORT
If you need direct assistance from a Start Italiana S.r.l. technician the best solution is to connect the console
to the Internet .The console requires public IP address and port 80 opened. All data of interest to the
console can then be viewed directly by Start Italiana S.r.l. staff.
An alternative is to use third-party programs (Team Viewer 7 can be downloaded form the START Web Site
under the heading Assistance/Support) to allow a connection between the remote computer the console
must be connected to the computer to which Start Italiana S.r.l. will connect remotely.
In the case where Internet access is not possible the user must still provide Start Italiana S.r.l. with data
relating to the console for the execution of the debugging process.
The following table shows the necessary procedure steps for the provision of such data:
Step Description
1
Provide a USB device with at least 50 MB of free space available
ATTENTION: The USB device must be formatted to FAT32
2 Connect the USB device to a PC
3 Create a folder on the USB device named "lx-support" (All in lower case)
4 Connect the USB device to the console
5 Press the "INFO" button and access the relevant page
6
Wait until the "Export Log" appears on the screen and then press it (The files are copied to
your device in the console)
7
Perform a compression of the "lx-support" folder and send the ZIP file by e-mail to
assistenza@startitaliana.it
9
S
AFETY INSTRUCTIONS
Safety instructions are annexed to this document.
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