What does 'HELP' on my Torrey Scales mean and how to fix it?
If the word “HELP” appears on the display of your Torrey Scales, it means the scale was turned on with a big weight on the plate. Remove the weight, turn the scale off, and then turn it on again.
What to do if my Torrey EQB50/100 show 'UNLOAD' message?
If the “UNLOAD” message appears on the display, it means there is a weight bigger than 20% of the load cell capacity on the plate. Remove the weight from the platform or load cell, and then turn the Torrey Scales on again.
Why won't my Torrey EQB50/100 Scales turn on?
Your Torrey Scales might not be operating due to several reasons. First, there might not be an electric current; check the current outlets with a multimeter. Second, the AC/DC power supply cable may have a false contact; inspect the AC/DC power supply terminals, and if possible, test with another AC/DC power supply. Finally, the battery could be low; connect the AC/DC power supply. If it operates, then replace the battery.
What to do if my Torrey EQB50/100 Scales show different weights with the same item?
If your Torrey Scales are showing different weights for the same item, there may be material obstructing the correct movement. Check underneath the platform for any obstructions. If you find any, remove them and check the operation again.
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