Touch Screen Controller Owner's Manual
102
-EN
I cannot log in to the Remote
Control Software.
Have you logged in as the same user
from another PC?
Each user can log in from only one PC at the same time.
Is the Windows display style set to
classic style?
Please select a display style other than classic style.
You can change the display style from [Start] - [Control Panel] -
[Appearance and Personalization] - [Change the theme]. The
supported operating systems of this software are Windows 10 and
Windows 11.
I cannot log in to Remote
Control Software from another
PC after the LAN is
disconnected.
Have you logged in with the same
user ID?
You must log in again from a PC with the LAN disconnected and log
out normally.
Have you accessed the software from
more than 8 PCs?
Up to 8 PCs can be accessed at the same time. The software may
not operate correctly if you connect to more than 9 PCs.
Did you assign the PC's IP address
using a DHCP server?
This Unit judges whether it is accessed from the same PC using the
IP address.
If the PC address is changed partway through by the DHCP server,
you may not be able to log in again after LAN disconnection. Please
set the PC that accesses this Unit to a fixed IP or reboot the Unit and
erase the login information.
The language does not switch
with the Remote Control
Software.
Does the login user for the Windows
being used have write permission for
the Remote Control Software storage
location?
Please allow write permission below the folder where Remote
Control Software is saved (initial setting: C:\Program Files\TOSHIBA
Carrier Corporation).
Right-click on the TOSHIBA Carrier Corporation folder, select the
[Properties] - [Security] Name, click the "Edit" button and check
[Allow] for [Full control] under different settings.
The schedule setting changes
have not been reflected.
Are you trying to change the schedule
settings on both the Remote Control
Software and the main unit?
To change the schedule settings, please set only one of either the
main unit or the Remote Control Software.
I would like to use the
software with other
centralized controllers.
Centralized controllers that can be
used together within the same
network.
It is possible to use up to 8 units together with all centralized
controllers including this Unit.
Ask service personnel to use them in combination.
I want to use multiple units in
combination.
Number of units that can be used in
combination in the same network.
It is possible to use up to 8 units together with all centralized
controllers including this Unit.
Ask service personnel to use them in combination.
The LCD sometimes turns
black for a moment.
The LCD's antistatic control is
working.
This is not a malfunction. The LCD may turn black temporarily to
remove static electricity.
The multi outdoor unit's option
board control does not work.
Do you want to use the multi outdoor
unit's option board?
When the centralized controller is connected, the functions of the
outdoor unit's option board become ineffective. Only one of the
centralized controller and the outdoor unit's option board can be
used.
The Unit does turn ON/OFF
even though the operation
interlock signal/stop interlock
signal is input.
Has the interlock signal been input
from the time of activation?
Since the interlock signal confirms the state by detecting the rising
edge and falling edge, if the interlock signal is input from the time of
activation, interlock control will not be performed. Please set so that
the interlock signal turns OFF at the time of activation.
When the external device is
repeatedly ON/OFF, the ON/
OFF are repeated for a while
after the operation is stopped.
Do you control and monitor external
devices by connecting a digital input /
output interface?
To control the ON/OFF with an external device, wait at least 15
seconds for the next operation after one operation.
Alternatively, change the setting to control and monitor using the DI
/ DO of the controller instead of the digital I / O interface connection.
Do you have alarm monitoring
settings for External Units?
If the alarm monitoring of External Unit is not set, the alarm cannot
be detected.
S33 (central controller
addresses duplicated) has
occurred.
Are LINK1 (Uh) and LINK2 (Uh)
connected to the same wires?
LINK1 (Uh) and LINK2 (Uh) cannot be connected to the same wires.
Is the Central Controller ID the same
as another Central Control Device
that is connected to the same LINK?
Change them so that the Central Controller IDs (addresses) of the
Central Control Devices, not just the Touch Screen Controllers,
connected to the same LINK, are not the same.
Phenomenon Question Confirmation items
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