Toshiba E-STUDIO 2020AC

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10.QUESTIONS FOR ERROR CODES

72 Questions for Error Codes

3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected

correctly.

3E10 POP3 server communication error Check whether the POP3 server address is correctly set and

the POP3 server works properly. In addition, if SSL/TLS is

enabled, make sure that the SSL/TLS setting and port

number are correctly set.

3E20 POP3 server communication timeout Check whether the POP3 server works properly and the

LAN cable is connected to the server correctly.

3E30 POP3 login error Check that the POP3 user name and password are set

correctly.

3E40 POP3 login type error Check that the POP3 login type (Auto, POP3, APOP) is set

correctly.

Error code Description Corrective action

Main Page

Preface3
How to Read this Manual3
Table of Contents5
Questions for Equipment12
The Equipment Does Not Work at All12
No Icons or Sings Are Displayed on the Touch Panel12
(The MAIN POWER Lamp and the [ENERGY SAVER] Button Light.)12
No Icons or Sings Are Displayed on the Touch Panel. (Only the MAIN POWER Lamp Lights.)12
The Touch Panel Is DIM12
Buttons on the Control Panel Do Not Work. ("Saving Energy - Press Energy Saver Button." Appears on the Touch Panel.)12
Buttons on the Control Panel Do Not Work. (the MAIN POWER Lamp and the [ENERGY SAVER] Button Light.)12
Buttons on the Control Panel Do Not Work. (Only the MAIN POWER Lamp Lights.)12
Buttons on the Control Panel or Icons on the Touch Panel Do Not Work12
A Message Is Displayed on the Touch Panel13
The Equipment Is Rebooted Automatically13
The Original Is Misfed13
Paper Is Misfed13
Two or more Sheets of Paper Are Fed Together13
Sheets Are Not Aligned When They Exit14
The Message Indicating that There Is no Paper Does Not Disappear Even after Paper Has Been Placed in the Drawer14
How to Confirm and Change the IP Address of the Equipment14
The Equipment Does Not Recognize the Inserted USB Storage Device14
How to Check the Toner Remaining in the Toner Cartridge15
The Original Misfeed Symbol Does Not Disappear Even after the Original Misfeeding in the Reversing Automatic Document Feeder or the Dual Scan Document Feeder Has Been Cleared15
Some Functions Cannot be Used Even Though They Are Written in the Operator's Manuals15
The Motion Sensor Does Not Respond15
The Equipment Does Not Shift into the Energy Saving Mode When the Motion Sensor Is Enabled16
Questions for Copying18
How to Copy Originals in Different Sizes in One Go18
How to Copy an A5 Original with the Reversing Automatic Document Feeder or the Dual Scan Document Feeder18
Black Streaks Appear on the Copied Image18
Copying Functions Cannot be Set18
Copying Stops During Scanning of the Originals. "The Number of Originals Exceeds the Limits. will You Print out Stored Originals?" Is Displayed18
Copying Stops During Scanning of the Originals. "Not Enough Work Space to Store Originals. will You Print out Stored Originals?" Is Displayed19
A Copied Image Is too Light19
A Copied Image Is too Dark19
A Copied Image Has Stains20
A Copied Image Is Skewed21
A Copied Image Is Partially Missing21
A Copied Image Is Blurred21
A Copied Image Has Unevenness in the Horizontal Direction21
A Copied Image Has Black Streaks in the Horizontal Direction22
A Copied Image Has White Streaks or Color Streaks in the Horizontal Direction22
The Area Around a Black Solid Image on the Back Side Is Slightly Stained When Duplex Copying Using the Bypass Tray Is Performed22
A Color Original Is Copied in Black-And-White Even if [Auto Color] Is Selected for the Color Mode22
A Black-And-White Original Is Copied in Color Even if [Auto Color] Is Selected for the Color Mode22
A Copied Image Is Skewed against the Paper22
The Copied Paper Is Wrinkled23
Show-Through Occurs23
Questions for Printing26
The Printer Driver Has Been Installed but Printing Fails26
How to Delete a Print Job26
How to Print on Non-Standard Size Paper26
How to Clear Print Job Errors26
Printing Cannot be Performed Since the Document Password for a Private Print Job Has Been Forgotten27
Printing a Document Including Many Graphics Takes Time27
Print Jobs Are Not Outputted Even When Printing Is Performed by Entering the Department Code on the Macos27
Printing Cannot be Performed. (Port Setting Problems)27
Printing Cannot be Performed. (SNMP Community Name Problems)27
Command Line Options Are Not Processed27
Retrieval of Printer Configuration Has Failed28
The [Device Settings] Tab Is Grayed out and Their Settings Cannot be Changed28
Printing Cannot be Performed. (Network Connection Problems)28
SMB Printing Has Failed28
Printing Cannot be Performed. (Client Problems)29
Printing Cannot be Performed. (Hardware Problems)29
Printing with USB Print Has Failed. Text Cannot be Printed Properly29
Wi-Fi Direct Connection Is Disconnected During Printing29
Questions for Scanning32
How to Perform Scanning in a JPEG Format File32
Storing Location of Scanned Files32
Forwarding to a Folder on the Network Has Failed32
[Remote 1] (or [Remote 2]) Cannot be Selected in [Save as File]32
Scan to E-Mail Has Failed32
Scanned Data Saved in the Shared Folder Cannot be Found32
Scanning from a Computer with Office 2013 or Later Has Failed32
OCR Does Not Work Properly33
Show-Through Occurs33
Questions for Fax36
How to Forward a Received Fax36
How to Register and Change a Sender's Name and Fax Number36
0050" Is Displayed on the Send Log of Fax36
How to Prevent Mistakes in Sending Fax Jobs36
How to Send a Fax Job from a Computer36
Memory Overflow" Is Displayed36
Communication Error" Is Displayed36
Job Reservation Full" Is Displayed36
Job Memory Full" Is Displayed37
Sorry Not Possible" Is Displayed37
Not Allowed Now" Is Displayed37
Too Many Tel# Digits." Is Displayed37
Fax Line1 Is out of Order. Reboot the Machine./Fax Line2 Is out of Order. "Reboot the Machine." Is Displayed37
File *.DRV on Client DVD Could Not be Found" Is Displayed44
Location Does Not Contain Information about Your Hardware" Is Displayed45
This Port Is Currently in Use" Is Displayed45
Problem with the Current Printer Setup" Is Displayed45
Could Not Connect to the MFP Device" Is Displayed45
The Result of the Fax Job Is Not Listed in the Send Field of the [Log] Tab45
Fax Transmission Has Failed if a Cover Sheet Is Attached45
Log-In Using Client Software Has Failed45
Printing Can be Made Even with an Incorrect User Name and Password45
Questions for Network48
The Equipment Cannot be Located in the Network48
The Equipment Cannot be Located with Local Discovery49
The Equipment Does Not Respond to a Ping Command50
The Touch Panel Has Locked or a Network Shutdown Has Occurred after the LDAP Search Has Been Performed50
LDAP Authentication Takes a Long Time51
SMB Printing in a Windows Operating System Environment Has Failed51
Raw TCP or LPR Print in a Windows Operating System Environment Has Failed52
IPP Printing in a Windows Operating System Environment Has Failed52
Novell Printing in a Netware Environment Has Failed53
Printing in a Mac os Environment Has Failed53
Printing in a Unix/Linux Environment Has Failed54
Wireless LAN Connection Cannot be Established55
Questions for Error Messages58
Close *** Cover" Is Displayed58
Misfeed in ***" Is Displayed58
Install New *** Toner Cartridge" Is Displayed58
Toner Not Recognized Check the Toner Cartridge" Is Displayed58
Check Paper Size Setting on Control Panel for Drawer N. Check the Direction or Size of the Paper." Is Displayed58
Wait (Performing Self-Check)" Is Displayed58
Adjusting. Wait until Printing Resumed." Is Displayed58
Time for Cleaning. Open the Front Cover and Follow the Guidance." Is Displayed58
Check the Original and Set It Again." Is Displayed59
Change Direction of Original" Is Displayed59
Change from this Mode Count Over, Cannot Store Anymore." Is Displayed59
Ready(*** Toner Not Recognized) Check the Toner Cartridge" Is Displayed59
Ready (Saddle Stitch Tray Full)" Is Displayed59
Ready (Check Saddle Stitch Stapler)" Is Displayed59
Ready (Check Stapler)" Is Displayed59
Ready (Hole Punch Dust bin Is Full)" Is Displayed59
Ready (Finisher Full)" Is Displayed60
Ready (Inner Tray Full)" Is Displayed60
Cannot Copy Check Department Counter" Is Displayed60
Add Paper" Is Displayed60
Call for Service" Is Displayed60
Examine Stapler in the Saddle Stitch Unit." Is Displayed60
Check Staple Cartridge in the Saddle Stitch Unit." Is Displayed60
Check Staple Cartridge" Is Displayed60
Examine Stapler." Is Displayed60
Saving Energy - Press ENERGY SAVER Button." Is Displayed60
Change Drawer to Correct Paper Size" Is Displayed61
Time for Periodic Maintenance" Is Displayed61
Power Failure" Is Displayed61
Erasing Data" Is Displayed61
Check Paper Size Setting on Control Panel for Bypass. Check the Direction or Size of the Paper." Is Displayed61
Misfeed in Bypass." Is Displayed61
Check the Direction or Size of the Paper on the Bypass Tray and Press START" Is Displayed61
Reboot the Machine." Is Displayed61
Toner Near Empty. (***)" Is Displayed62
Replace the Waste Toner Box" Is Displayed62
Please Empty Hole Punch Waste" Is Displayed62
This Original Is Copy Protected" Is Displayed62
DEPARTMENT Quota Exceeded. Contact the Administrator." Is Displayed62
Check under the Finisher Tray and Reboot the Machine." Is Displayed62
Not Enough Work Space to Store Originals will You Print out Stored Originals?" Is Displayed62
User Quota Exceeded. Contact the Administrator." Is Displayed62
User and Department Quota Exceeded. Contact the Administrator." Is Displayed62
The Number of Originals Exceeds the Limits. the Scanned Data will be Deleted." Is Displayed62
The Number of Originals Exceeds the Limits. will You Copy Stored Originals?" Is Displayed63
Cannot Print Due to Resource Shortage" Is Displayed63
Storage Device Self Test Is Processing" Is Displayed63
Exchange of the Storage Device Is Required. Please Contact Service." Is Displayed63
Back up the Storage Device Data" Is Displayed63
LAN Cable Is Not Detected" Is Displayed63
Service in Progress. Please Do Not Turn Off" Is Displayed63
TRU Box Needs to be Replaced. (Please Make a Service Call.)" Is Displayed63
Prepare New Waste Toner Box." Is Displayed63
Time for Developer(*) Maintenance." Is Displayed63
Confirm Waste Toner Box Is Attached and Close Waste Toner Box Cover." Is Displayed64
Toner Cartridge was Replaced before Empty. Please Reinsert Cartridge. and Use until Empty." Is Displayed64
Invalid Data." Is Displayed64
Failed to Import the File - Invalid File Format" Is Displayed64
Questions for Error Codes66
Error Codes on Print Jobs66
Error Codes on Transmission and Reception69
Error Codes on Scan Jobs73

Toshiba E-STUDIO 2020AC - Page 72

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