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Toshiba e-studio 2040c Troubleshooting Guide
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©2011 - 2013 TOSHIBA TEC CORPOR
ATION All rights reserved
Under the copyright laws, this ma
nual
cannot be reproduced in any form withou
t prior written permission of TTEC.
1
3
Table of Contents
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Table of Contents
5
Chapter 1 TROUBLESHOOTING for the HARDWARE
10
When this Screen Is Displayed
10
Messages Displayed on the Touch Panel
12
Clearing a Paper Misfeed
16
Locating a Paper Misfeed
16
Clearing a Paper Misfeed
17
Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Lower)
18
Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Upper)
19
Paper Misfeed in the Drawer Feeding Portion
20
Paper Misfeed in the Large Capacity Feeder (Optional)
21
Paper Misfeed in the Paper Feed Pedestal (Optional)
21
Paper Misfeed in the Drawers
22
Paper Misfeed in the Drawer of the Large Capacity Feeder (Optional)
22
Paper Misfeed in the Bypass Tray
23
Paper Misfeed in the Automatic Duplexing Unit
23
Paper Misfeed in the Misfeed Releasing Cover
24
Paper Misfeed in the Fuser Unit
24
Paper Misfeed in the Bridge Unit (Optional)
26
Paper Misfeed in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both Optional)
27
Paper Misfeed in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both Optional)
31
Paper Misfeed in the Hanging Finisher MJ-1031 (Optional)
35
Paper Misfeed in the Saddle Stitch Unit (Optional)
36
Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting
40
Misfeed When Printing from the Fax
43
Clearing a Staple Jam
45
Staple Jam in the Finisher
45
Staple Jam in the Saddle Stitch Unit (MJ-1106)
49
Replacing a Toner Cartridge
51
Replacing a "Near Empty" Toner Cartridge
54
Replacing the Waste Toner Box
57
Refilling with Staples
59
Refilling Finisher Staples
59
Refilling Saddle Stitch Unit Staples (MJ-1106)
62
Cleaning the Slit Glass and Main Chargers
65
Cleaning the Slit Glass
65
Cleaning the Main Chargers
67
Cleaning the Hole Punch Dust bin
68
Chapter 2 TROUBLESHOOTING for COPYING
69
Copying Problems
70
Chapter 3 TROUBLESHOOTING for PRINTING
74
Print Job Problems
74
Clearing Print Job Errors
74
Cannot Remember the Document Password for a Private Print Job
75
Printing a Document Including Many Graphics Takes Time
75
Printer Driver Problems
76
Cannot Print (Port Setting Problems)
76
Cannot Print (SNMP Community Name Problems)
76
Command Line Options Not Processed
76
Retrieval of Printer Configuration Failed
77
Cannot Change Settings on the [Device Settings] Tab
77
Network Connection Problems
78
Cannot Print with the Equipment (Network Connection Problems)
78
Cannot Print with SMB Print
78
Cannot Print Properly with Appletalk Print
78
Client Problems
79
Checking the Client Status
79
Hardware Problems
80
Print Jobs Not Output
80
Chapter 4 TROUBLESHOOTING for SCANNING
81
Scanning Problems
82
Cannot E-Mail My Scans
82
Cannot Find the Data Saved in the Shared Folder
82
Chapter 5 TROUBLESHOOTING for E-Filing
84
E-Filing Web Utility Problems
84
E-Filing Web Utility Terminates the Session
84
Numerous Sub Windows Repeatedly Appear
84
Displaying the Items in the Contents Frame Takes a Long Time
84
Error Messages
85
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
88
Locating the Equipment in the Network
88
Cannot Locate the Equipment in the Network
88
Cannot Locate the Equipment with Local Discovery
89
Equipment Does Not Respond to Ping Command
90
LDAP Search and Authentication Problems
91
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
91
LDAP Authentication Takes a Long Time
91
Printing Problems (Network Related)
92
SMB Print in a Windows Operating System Environment
92
Raw TCP or LPR Print in a Windows Operating System Environment
92
IPP Print in a Windows Operating System Environment
93
Novell Print in a Netware Environment
93
Macintosh Environment
94
Unix/Linux Environment
94
Network Fax (N/W-Fax) Driver Problems
95
N/W-Fax Driver Installation Error Messages
95
N/W-Fax Driver General Errors
96
Fax Transmission Cannot be Performed with a Cover Sheet
97
Client Software Authentication Problems
98
Cannot Log in Using Client Software
98
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
100
Hardware Status Icons on Topaccess [Device] Tab
100
Error Messages
102
Error Codes
104
Error Codes on Print Jobs
104
Error Codes on Transmission and Reception
105
Error Codes on Scan Jobs
107
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
114
When You Think Something Is Wrong with the Equipment
114
General Operations
114
Originals and Paper
115
Regular Maintenance
116
Index
117
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Toshiba e-studio 2040c Specifications
General
Brand
Toshiba
Model
e-studio 2040c
Category
All in One Printer
Language
English
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