Toshiba e-studio 2040c - Chapter 4 TROUBLESHOOTING for SCANNING

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4.TROUBLESHOOTING FOR SCANNING

This chapter describes how to troubleshoot the problems of scanning.

Scanning Problems................................................................................................................ 80

Cannot E-mail my scans ......................................................................................................................................80

Cannot find the data saved in the shared folder...................................................................................................80

Main Page

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Upper)19
- Paper Misfeed in the Drawer Feeding Portion20
- Paper Misfeed in the Large Capacity Feeder (Optional)21
- Paper Misfeed in the Paper Feed Pedestal (Optional)21
- Paper Misfeed in the Drawers22
- Paper Misfeed in the Drawer of the Large Capacity Feeder (Optional)22
- Paper Misfeed in the Bypass Tray23
- Paper Misfeed in the Automatic Duplexing Unit23
- Paper Misfeed in the Misfeed Releasing Cover24
- Paper Misfeed in the Fuser Unit24
- Paper Misfeed in the Bridge Unit (Optional)26
- Paper Misfeed in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both Optional)27
- Paper Misfeed in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both Optional)31
- Paper Misfeed in the Hanging Finisher MJ-1031 (Optional)35
- Paper Misfeed in the Saddle Stitch Unit (Optional)36
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting40
- Misfeed When Printing from the Fax43
Clearing a Staple Jam45
- Staple Jam in the Finisher45
- Staple Jam in the Saddle Stitch Unit (MJ-1106)49
Replacing a Toner Cartridge51
- Replacing a "Near Empty" Toner Cartridge54
Replacing the Waste Toner Box57
Refilling with Staples59
- Refilling Finisher Staples59
- Refilling Saddle Stitch Unit Staples (MJ-1106)62
Cleaning the Slit Glass and Main Chargers65
- Cleaning the Slit Glass65
- Cleaning the Main Chargers67
Cleaning the Hole Punch Dust bin68
Chapter 2 TROUBLESHOOTING for COPYING69
Copying Problems70
Chapter 3 TROUBLESHOOTING for PRINTING74
Print Job Problems74
- Clearing Print Job Errors74
- Cannot Remember the Document Password for a Private Print Job75
- Printing a Document Including Many Graphics Takes Time75
Printer Driver Problems76
- Cannot Print (Port Setting Problems)76
- Cannot Print (SNMP Community Name Problems)76
- Command Line Options Not Processed76
- Retrieval of Printer Configuration Failed77
- Cannot Change Settings on the [Device Settings] Tab77
Network Connection Problems78
- Cannot Print with the Equipment (Network Connection Problems)78
- Cannot Print with SMB Print78
- Cannot Print Properly with Appletalk Print78
Client Problems79
- Checking the Client Status79
Hardware Problems80
- Print Jobs Not Output80
Chapter 4 TROUBLESHOOTING for SCANNING81
Scanning Problems82
- Cannot E-Mail My Scans82
- Cannot Find the Data Saved in the Shared Folder82
Chapter 5 TROUBLESHOOTING for E-Filing84
E-Filing Web Utility Problems84
- E-Filing Web Utility Terminates the Session84
- Numerous Sub Windows Repeatedly Appear84
- Displaying the Items in the Contents Frame Takes a Long Time84
- Error Messages85
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS88
Locating the Equipment in the Network88
- Cannot Locate the Equipment in the Network88
- Cannot Locate the Equipment with Local Discovery89
- Equipment Does Not Respond to Ping Command90
LDAP Search and Authentication Problems91
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search91
- LDAP Authentication Takes a Long Time91
Printing Problems (Network Related)92
- SMB Print in a Windows Operating System Environment92
- Raw TCP or LPR Print in a Windows Operating System Environment92
- IPP Print in a Windows Operating System Environment93
- Novell Print in a Netware Environment93
- Macintosh Environment94
- Unix/Linux Environment94
Network Fax (N/W-Fax) Driver Problems95
- N/W-Fax Driver Installation Error Messages95
- N/W-Fax Driver General Errors96
- Fax Transmission Cannot be Performed with a Cover Sheet97
Client Software Authentication Problems98
- Cannot Log in Using Client Software98
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess100
Hardware Status Icons on Topaccess [Device] Tab100
Error Messages102
Error Codes104
- Error Codes on Print Jobs104
- Error Codes on Transmission and Reception105
- Error Codes on Scan Jobs107
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT114
When You Think Something Is Wrong with the Equipment114
- General Operations114
- Originals and Paper115
Regular Maintenance116
Index117

Toshiba e-studio 2040c - Chapter 4 TROUBLESHOOTING for SCANNING

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