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Appendix B:
Troubleshooting
T1. How do I restore my router’s configuration to its factory default
settings?
With the router powered on, press and hold the WPS/RESET button on the rear panel
until the Power LED starts flashing.
Note: Once the router is reset, the current configuration settings will be lost and you will need to re-configure the
router.
T2. What can I do if I forget my password?
Web Management page password:
Restore the router to its factory default settings and then create a new password using
1-15 characters.
Wireless Network password:
1. The default Wireless Password/PIN is printed on the product label of the router.
2. If the default wireless password has been changed, log into the router’s web
management page and go to Basic > Wireless to retrieve or reset your password.
T3. What can I do if I cannot log into the router’s web management page?
• Make sure the router connects to the computer correctly and the corresponding
LED indicator(s) light up.
• Make sure the IP address of your computer is configured as “Obtain an IP address
automatically” and “Obtain DNS server address automatically”.
• Make sure the default access you input is right.
• Check your computer’s settings:
1 ) Go to Start > Control Panel > Network and Internet, and click View network
status and tasks;
2 ) Click Internet Options on the bottom left;
3 ) Click Connections, select Never dial a connection;