TP-Link TD-W8961N

User Guide
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Appendix B: Troubleshooting
T1. What can I do if I don’t know or forget my password?
1) For default wireless password: Please refer to the
Wireless Password/PIN labeled on the
bottom of the modem router.
2) For the web management page password: Reset the modem router first and then use the
default username and password: admin/admin.
T2. How do I restore my modem router’s configuration to its factory default
settings?
Method one: With the modem router powered on, press and hold down the WPS/RESET button
for about 8 seconds until all LEDs turn off momentarily, then release the button.
Method two: Restore the default setting from Maintenance → SysRestart of the modem
router's web management page.

Note:
Once the modem router is reset, the current configuration settings will be lost and you will
need to re-configure the router.
T3. What can I do if I cannot access the web management page?
 Make sure the modem router connects to the computer correctly and the corresponding
LED indicator(s) light up.
 Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain DNS server address automatically.
 Make sure the default access you input is right.
 Check your computer’s settings:
Go to
Start → Control Panel → Network and Internet, and click View network status and tasks;
1) Click Internet Options on the bottom left;
2) Click Connections, and select Never dial a connection;