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Gigabit Smart Switch
Troubleshooting
Appendix A Troubleshooting
Q1.
What could I do if I forgot the username and password of the
Switch?
Press the Reset button for at least 5 seconds to reset the system. The
system will be reset to the factory default settings, and the default login
user name and password are both admin.
Q2.
Why does the Power/PWR LED work abnormally?
The Power/PWR LED should be lit up when the power system works
normally. If the Powe/PWR LED worked abnormally, please take the
following steps:
1. Make sure that the power cable is connected properly, and the power
contact is normal.
2. Make sure the voltage of the power supply meets the requirement of the
input voltage of the Switch.
Q3.
What could I do if I could not access the web-based configuration
page?
You are recommended to check the following items:
1. Check every port LED on the Switch and make sure the cable is installed
properly.
2. Try another port on the Switch and make sure the cable meets the
requirement and works normally.
3. Turn off the power. After a while, turn on the power again.
4. Make sure the IP address of your PC is set within the subnet of the
Switch.
5. If you still cannot access the configuration page, please restore the
Switch to its factory defaults. Then the IP address should be set as
192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as
255.255.255.0.
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